Frequently Asked Questions

Each device needs its own account. You cannot use the same email for two devices.
Inside the IDSeal Cloud Backup app you can send an invite to your secondary email for the new device to be backed up under the new email.

Once a user is deleted their data on Cloud Backup is deleted as well, with no grace period.

IDSeal Pro-Tec only allows documents stored on a personal computer to be uploaded to IDSeal Cloud Backup. You cannot backup from one cloud device/service to another.

There is no storage limit or restriction of documents that can be added to the Encrypted Documents Vault. However, attempting to add documents 50mb or larger may significantly slow down. We recommend not adding documents over 50mb.

IDSeal Titan always looks to add additional VPN servers when they become available.

IDSeal Pro-Tec provides an Antivirus security feature. You may choose to use IDSeal Pro-Tec or another, but it is not recommended to have two (2) Antivirus programs running simultaneously.

IDSeal Antivirus does scan external media devices. Go to the Settings page of IDSeal Pro-Tec, then navigate to the Antivirus Page. Select ‘Off’ for ‘Exclude Removable Media’.

The passwords used can vary for each login. Please see the list below to further assist:

1. IDSeal Titan Member Portal – Use the password you created when signing up for IDSeal Titan or if you recently changed your password.
2. IDSeal Pro-Tec Vault – Use your Windows Password.
3. iPhone Application – Use your license key for IDSeal Pro-Tec.
4. IDSeal Cloud Backup – Use the password you created when you activated your Cloud Backup via the provided email when you signed up. If you are logging into your Cloud Backup for the first time, make sure to utilize the “forgot password link” to create your password.

Our minimum system requirements vary by platform. To View a detailed list, please review our Terms & Conditions.

With Apple IDSeal Titan is unable to access required functions for features to operate on Apple devices. IDSeal is currently working on a Mac solution (Desktop application) with no estimated time of release.

Please contact Customer Care and we can remove the license key associated with lost or stolen device so that you can use it for another one.

Once a new license key has been issued, the old license key will no longer work. You will need to change the license key to the newly issued one on all connected devices.

If you get a new device, you will need to download the IDSeal Pro-Tec software. With the successful installation on your new device, your will need to rescan your profiles, documents, passwords, and set your personalized settings up again.

Yes, it will be on the desktop when you download the software. You can also add it to the Start menu with a successful installation.

Your stored and encrypted files and login credentials will remain in the vault and will be available when your subscription is renewed. However, if you uninstall the software and reinstall it, or if it becomes deactivated, you will be given the option to decrypt the files and save your data to a local file destination.

If you “replace” your license key (a new one is issued) your stored data will remain.

If you decide to uninstall and reinstall IDSeal Pro-Tec while your subscription is still active then you will be asked during the uninstallation process to decrypt the vaults. Once you go to reinstall it later on, your documents and settings will be refershed and the information once stored will need to be readded.

If you forgot your Windows password and want to restore your data in the vaults we recommend that you reset your Windows password.

With our Encrypted Documents Vault there is no storage limit or restriction of documents that can be added.

Currently VPN servers will not be added in the near future and reviewed/added as the business sees fit.

Great News! Once a successful Pro-Tec installation has be completed, the Antivirus software is merged and can be located in the IDSeal Pro-Tec software.

Good News! You can log into your Member Portal and go to the Summary Page to find your license key.

If a new license key is requested, the old license key will be deactivated and the new one will be sent to you via email. Your new license key will populate in your Member Portal under the Services tab within 15 minutes. Please ensure that you are not logged in to your Member Portal at this point. If you are logged in to your Member Portal, please log out and then log back in.

Your license key may not show in the Member Portal because it was deactivated or it was recently updated and hasn’t loaded yet. Please log out of your member portal and wait at least 15 minutes for your license key to be refreshed.

Please use your Member Login to view or perform the following functions:

• Reactivate Services
• Make a payment
• Update credit card information
• Upgrade or downgrade your plan type
• Renew and view the license key
• View Invoices and Payment History
• Change your Password
• Submit a case to Customer Care (Customer Service or Technical Support)

“We accept Visa, Mastercard, Discover, and American Express with a valid Canadian address. We are not able to accept any cards with a US address.

Currently IDSeal does not accept Prepaid cards, Gift Cards, Cash Cards, Checks, or PayPal.”

A balance showing in your Member Portal could mean your auto- renewal payment is due soon. Or, if you recently made a payment, your Member Portal may not have updated yet. Please log out of your member portal and wait at least 15 minutes for your balance to be refreshed.

I understand you signed up and did not receive a license key, one of our identity care specialist will be more than glad to assist you. Please contact us via calling 888-325-5865 and select the billing option or chat in with one of our agents.